null
Free Shipping to US Over $100

FAQ

Answers to Your Most Common Questions
Where is my order? When will I get my order?

Where:
All Orders of In-Stock merchandise received by 2:00 p.m. Pacific Time, Monday thru Friday are shipped the same weekday. Orders under 150 lbs. in weight will be shipped with the UPS method chosen. Orders over 150 lbs. in weight will be shipped by common carrier. You will receive an e-mail confirmation of shipment with your UPS or common carrier tracking number.

You may check where your order is, in transit, three ways:
1.) By checking 'Your Account' - View Your Past Orders on www.ramweldingsupply.com,
2.) By entering your tracking number directly at www.ups.com or the common carrier's web site or
3.) By calling our toll free number 1-800-374-9353 weekdays between 8 a.m. and 5 p.m. Pacific Time.

When:
In most cases California customers receive their order the following business day. Further destinations could take up to ten (10) additional days.

[ Back to Top ]

How do I place an order?

You can place orders:
1.)  Online through this web site by locating the items you wish to buy individually and adding them to your 'Shopping Cart' (online order).
2.)  By phone toll-free 1-800-374-9353 and talk with a welding supply counter sales person happy to take your order.

7:00 a.m. until 5:00 p.m. PDT Monday through Friday

[ Back to Top ]

How do I pay for it?

There are three ways to pay for an order.

  • Use any of the 4 major credit cards, either through this site or by phone
    1. American Express
    2. MasterCard
    3. Novus/Discover
    4. Visa
  • With a Ram Welding Supply Charge Account either through this site or by mail or phone. If you do not yet have a charge account with us. Fill out and sign a CREDIT APPLICATION and mail it to us at the above address to open a Net 30 Day Ram Welding Supply charge account

[ Back to Top ]

I need supplies tomorrow. What can I do?

Rush orders can be shipped UPS Next Day or 2nd Day Air. Weekdays please call us at 1-800-374-9353. For orders placed during weekends and evenings add your request to the comment field of the Checkout: Shipping Information screen. The order will be shipped on the next business day to arrive as soon as possible. Additional freight charges will vary depending on weight and destination.

[ Back to Top ]

What are my charges for shipping?

All merchandise advertised includes freight for destinations in the western continental United States. For destinations in the eastern half of the U.S. any additional shipping charges will appear in your 'Shopping Cart' for your approval, prior to your final Purchase "Click". For more information see our Shipping Information page.

[ Back to Top ]

What do I do about a problem with my machine?

In the event you experience a problem with a machine purchased from Ram Welding Supply call our 800 number 1-800-374-9353 and our salespeople can get you the nearest repair/warranty shop in your area. If you prefer or there is no repair shop in your area, you can also send the machine to our factory-trained repair shop in Fresno, California.

[ Back to Top ]

Can I buy parts from you?

We sell parts as well. We keep in stock many of the most common parts and are able to special order parts for most anything else.

[ Back to Top ]

Are there any discounts for re-sale or quantities?

As a retailer, Ram Welding Supply sells direct to the end user so we do not offer re-sale discounts. We can however offer some quantity discounts on an item-by-item basis. Call us.

[ Back to Top ]

Do you carry any other brands?

We carry a wide variety of the most popular brands in the industry. If your desired brand is not listed feel free to call or contact us with an item from a manufacturer not listed we will do our best to get it.

[ Back to Top ]

Before I give my credit card number, how do I know that information will be kept safe?

To ensure that all information you exchange with us during the checkout process is completely private all our pages are secured and authenticated using Secure Socket Layer (SSL) software and a Digicert Digital Certificate. All information exchanged with us during the checkout process is SSL safe and private. SSL is the current Internet standard communications protocol for encrypting and decrypting messages for online transmission. This ensures that all information you send to us will be sent in code to ensure its privacy. To confirm our digital certificate for yourself, whenever you see the lock symbol in your browser status bar, you can double-click it to see details of our certificate's validity.

[ Back to Top ]